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Information Channels
(2000)
Production and distribution of personalized information services employing mass customization
(2003)
Mobile CRM-Systeme : Customer Relationship Management zur Unterstützung des Vertriebsaußendienstes
(2003)
Mobile Unternehmenssoftware
(2006)
The initial idea of Robotic Process Automation (RPA) is the automation of business processes through a simple emulation of user input and output by software robots. Hence, it can be assumed that no changes of the used software systems and existing Enterprise Architecture (EA) is
required. In this short, practical paper we discuss this assumption based on a real-life implementation project. We show that a successful RPA implementation might require architectural work during analysis, implementation, and migration. As practical paper we focus on exemplary lessons-learned and new questions related to RPA and EA.