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Subject of this case is Deutsche Telekom Services Europe (DTSE), a service center for administrative processes. Due to the high volume of repetitive tasks (e.g., 100k manual uploads of offer documents into SAP per year), automation was identified as an important strategic target with a high management attention and commitment. DTSE has to work with various backend application systems without any possibility to change those systems. Furthermore, the complexity of administrative processes differed. When it comes to the transfer of unstructured data (e.g., offer documents) to structured data (e.g., MS Excel files), further cognitive technologies were needed.
Due to the high number of customer contacts, fault clearances, installations, and product provisioning per year, the automation level of operational processes has a significant impact on financial results, quality, and customer experience. Therefore, the telecommunications operator Deutsche Telekom (DT) has defined a digital strategy with the objectives of zero complexity and zero complaint, one touch, agility in service, and disruptive thinking. In this context, Robotic Process Automation (RPA) was identified as an enabling technology to formulate and realize DT’s digital strategy through automation of rule-based, routine, and predictable tasks in combination with structured and stable data.
Energieeffizienz und Energiemanagement : ein Überblick heutiger Möglichkeiten und Notwendigkeiten
(2012)
Energieeffizienz und Energiemanagement : Ein Überblick heutiger Möglichkeiten und Notwendigkeiten
(2012)
The energy-efficiency of technical systems can be improved by a systematic design approach. Technical Operations Research (TOR) employs methods known from Operations Research to find a global optimal layout and operation strategy of technical systems. We show the practical usage of this approach by the systematic design of a decentralized water supply system for skyscrapers. All possible network options and operation strategies are modeled by a Mixed-Integer Nonlinear Program. We present the optimal system found by our approach and highlight the energy savings compared to a conventional system design.
Enhanced system architecture for rugged wide band data transmission / Sadeghfam, A. ; Heuermann, H.
(2009)
Open Data impliziert die freie Zugänglichkeit, Verfügbarkeit und Wiederverwendbarkeit von Datensätzen. Obwohl hochwertige Datensätze öffentlich verfügbar sind, ist der Zugang zu diesen und die Transparenz über die Formate nicht immer gegeben. Dies mindert die optimale Nutzung des Potenzials zur Wertschöpfung, trotz der vorherrschenden Einigkeit über ihre Chancen. Denn Open Data ermöglicht das Vorantreiben von Compliance-Themen wie Transparenz und Rechenschaftspflicht bis hin zur Förderung von Innovationen. Die Nutzung von Open Data erfordert Mut und eine gemeinsame Anstrengung verschiedener Akteure und Branchen. Im Rahmen des vorliegenden Beitrags werden auf Grundlage des Design Science-Ansatzes eine Open Data Capability Map sowie darauf aufbauend eine Datenarchitektur für Open Data in der Luftfahrtindustrie an einem Beispiel entwickelt.
Die Telekommunikationsindustrie hat in den letzten Jahrzehnten einen enormen Wandel vollzogen. Für Telekommunikationsunternehmen erfordert dies fundamentale Umstrukturierungen von Strategie, Prozessen, Anwendungssystemen und Netzwerktechnologien. Dabei spielen Unternehmensarchitekturen und Referenzmodelle eine wichtige Rolle. Zwar existieren in der Praxis anerkannte Referenzmodelle, aber wie sind diese für eine systematische Transformation zu gestalten? Wie sieht eine konkrete Lösung für die Telekommunikationsindustrie aus?
Als Antwort stellt Christian Czarnecki in seinem Buch eine referenzmodellbasierte Unternehmensarchitektur vor. Basierend auf einer umfangreichen Untersuchung von Transformationsprojekten werden Probleme und Anforderungen der Praxis identifiziert, für die mit Methoden der Unternehmenstransformation, Referenzmodellierung und Unternehmensarchitektur ein Lösungsvorschlag entwickelt und evaluiert wird. Dieser besteht u. a. aus detaillierten Anwendungsfällen, Referenzprozessabläufen, einer Zuordnung von Prozessen zu Anwendungssystemen sowie Handlungsempfehlungen zur Virtualisierung.
Für Wissenschaftler und Studierende der Wirtschaftsinformatik zeigt das Buch neue Erkenntnisse einer anwendungsorientierten Referenzmodellierung. Für Praktiker liefert es eine methodisch fundierte Lösung für die aktuellen Transformationsbedarfe der Telekommunikationsindustrie. Christian Czarnecki arbeitet seit 2004 als Unternehmensberater und hat viele Telekommunikationsunternehmen bei deren Transformation begleitet. In 2013 erfolgte die Promotion zum Doktoringenieur an der Otto-von-Guericke-Universität Magdeburg.
Obwohl es eine Vielzahl von Einführungskonzepten für ITSM gibt, hat sich bisher keines dieser Konzepte auf breiter Linie durchgesetzt. Das gilt in erhöhtem Maße für ITSM-Einführungskonzepte für KMU, wohl nicht zuletzt aufgrund der Tatsache, dass der Mehrwert von ITSM für KMU aufgrund der geringeren Größe der IT-Organisationen nur entsprechend schwieriger generiert werden kann.
Mit diesem Beitrag wird ein Einführungskonzept für ITSM in KMU systematisch hergeleitet. Dafür wurden zunächst die Treiber und Barrieren von ITSM untersucht, um daraus ein umfassendes Wirkmodell zu entwickeln. Da mit diesem Wirkungsmodell die Einflussfaktoren auf den Erfolg von ITSM in KMU deutlich werden, konnte auf dieser Basis ein Einführungskonzept abgeleitet werden, welches insbesondere die positiven Effekte unterstützt bzw.
verstärkt.
In diesem Paper wird die Entwicklung und Evaluation eines grafischen Regeleditors für das Erstellen von „Smart Living Environments“-Services vorgestellt. Dafür werden zunächst die Deduktion und Implementierung des grafischen Regeleditors erläutert. Anschließend wird eine Probandenstudie vorgestellt, in welcher der Mehrwert bezogen auf die Aspekte Zeit, Fehleranfälligkeit und Gebrauchstauglichkeit festgestellt wird.
Erfolgreiches IT-Marketing
(2013)
In this work, we report on our attempt to design and implement an early introduction to basic robotics principles for children at kindergarten age. One of the main challenges of this effort is to explain complex robotics contents in a way that pre-school children could follow the basic principles and ideas using examples from their world of experience. What sets apart our effort from other work is that part of the lecturing is actually done by a robot itself and that a quiz at the end of the lesson is done using robots as well. The humanoid robot Pepper from Softbank, which is a great platform for human–robot interaction experiments, was used to present a lecture on robotics by reading out the contents to the children making use of its speech synthesis capability. A quiz in a Runaround-game-show style after the lecture activated the children to recap the contents they acquired about how mobile robots work in principle. In this quiz, two LEGO Mindstorm EV3 robots were used to implement a strongly interactive scenario. Besides the thrill of being exposed to a mobile robot that would also react to the children, they were very excited and at the same time very concentrated. We got very positive feedback from the children as well as from their educators. To the best of our knowledge, this is one of only few attempts to use a robot like Pepper not as a tele-teaching tool, but as the teacher itself in order to engage pre-school children with complex robotics contents.
Kritische Infrastrukturen sind primäre Ziele krimineller Hacker. Der Deutsche Bundestag reagierte darauf am 25. Juli 2015 mit einem Gesetz zur Verbesserung der Sicherheit von ITSystemen, dem IT-Sicherheitsgesetz. Dies verlangt von Betreibern kritischer Infrastrukturen, angemessene Mindeststandards für organisatorische und technische Sicherheit zu implementieren, um den Betrieb und die Verfügbarkeit dieser Infrastruktur zu gewährleisten. Telekommunikationsunternehmen sind einerseits von diesem Gesetz in besonderem Maße betroffen und verfügen andererseits mit dem Rahmenwerk enhanced Telecom Operations Map (eTOM) über ein international anerkanntes Referenzmodell zur Gestaltung von Geschäftsprozessen in dieser Branche. Da sämtliche Telekommunikationsunternehmen in Deutschland verpflichtet sind, das Gesetz innerhalb eines bestimmten Zeitrahmens zu implementieren, präsentiert dieser Beitrag einen Vorschlag zur Erweiterung von eTOM um die relevanten Anforderungen des deutschen IT-Sicherheitsgesetzes.
Das von Texas-Instruments (TI) vertriebene Interface CBL2 wird über einige TI-Grafik-Rechner (TI-92, TI-89 usw.) angesteuert. Wegen seiner Handlichkeit wird dieses System beim Unterricht in wechselnden Räumen »großen« Messwerterfassungssystemen oft vorgezogen. Das CBL2 bietet drei analoge Eingänge, die immerhin mit 10 Bit Auflösung und bis zu einer Frequenz von 50 kHz arbeiten. Weiterhin besitzt das CBL2 eine Buchse für angeblich nur einen digitalen Ein- bzw. Ausgang. An diesem Eingang wird standardmäßig hauptsächlich der Bewegungssensor CBR betrieben. In diesem Beitrag werden Erweiterungsmöglichkeiten dieses Anschlusses beschrieben.
Because of customer churn, strong competition, and operational inefficiencies, the telecommunications operator ME Telco (fictitious name due to confidentiality) launched a strategic transformation program that included a Business Process Management (BPM) project. Major problems were silo-oriented process management and missing cross-functional transparency. Process improvements were not consistently planned and aligned with corporate targets. Measurable inefficiencies were observed on an operational level, e.g., high lead times and reassignment rates of the incident management process.
Ground or aerial robots equipped with advanced sensing technologies, such as three-dimensional laser scanners and advanced mapping algorithms, are deemed useful as a supporting technology for first responders. A great deal of excellent research in the field exists, but practical applications at real disaster sites are scarce. Many projects concentrate on equipping robots with advanced capabilities, such as autonomous exploration or object manipulation. In spite of this, realistic application areas for such robots are limited to teleoperated reconnaissance or search. In this paper, we investigate how well state-of-the-art and off-the-shelf components and algorithms are suited for reconnaissance in current disaster-relief scenarios. The basic idea is to make use of some of the most common sensors and deploy some widely used algorithms in a disaster situation, and to evaluate how well the components work for these scenarios. We acquired the sensor data from two field experiments, one from a disaster-relief operation in a motorway tunnel, and one from a mapping experiment in a partly closed down motorway tunnel. Based on these data, which we make publicly available, we evaluate state-of-the-art and off-the-shelf mapping approaches. In our analysis, we integrate opinions and replies from first responders as well as from some algorithm developers on the usefulness of the data and the limitations of the deployed approaches, respectively. We discuss the lessons we learned during the two missions. These lessons are interesting for the community working in similar areas of urban search and rescue, particularly reconnaissance and search.
The conference center darmstadtium in Darmstadt is a prominent example of energy efficient buildings. Its heating system consists of different source and consumer circuits connected by a Zortström reservoir. Our goal was to reduce the energy costs of the system as much as possible. Therefore, we analyzed its supply circuits. The first step towards optimization is a complete examination of the system: 1) Compilation of an object list for the system, 2) collection of the characteristic curves of the components, and 3) measurement of the load profiles of the heat and volume-flow demand. Instead of modifying the system manually and testing the solution by simulation, the second step was the creation of a global optimization program. The objective was to minimize the total energy costs for one year. We compare two different topologies and show opportunities for significant savings.