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This article discusses the contrast between the information transportation companies provide to travellers and that of their brand messaging. Companies’ brand messaging often portrays the service they provide as pleasant, stress free and perfect. Customers and users of the service, on the other hand, often describe their experience of the service as a negative one. This article suggests that the brand value would be greater if transportation companies paid more attention to the users’ experience when designing their information systems, particularly in worst case scenarios.
The manufacturing share of laser powder bed fusion (L-PBF) increases in industrial application, but still many process steps are manually operated. Additionally, it is not possible to achieve tight dimensional tolerances or low surfaces roughness. Hence, a process chain has to be set up to combine additive manufacturing (AM) with further machining technologies. To achieve a continuous workpiece flow as basis for further industrialization of L-PBF, the paper presents a novel substrate system and its application on L-PBF machines and post-processing. The substrate system consists of a zero-point clamping system and a matrix-like interface of contact pins to be substantially connected to the workpiece within the L-PBF process.
Computer Supported Communication and Cooperation – Making Information Aware / Luczak, H. ; Wolf, M.
(1999)
his report summarizes the results of a workshop on Groupware related task design which took place at the International Conference on Supporting Group Work Group'99, Arizona, from 14 th to 17 th November 1999.
The workshop was addressed to people from different
viewpoints, backgrounds, and domains:
- Researchers dealing with questions of task analysis
and task modeling for Groupware application from an
academic point of view. They may contribute modelbased design
approaches or theoretically oriented
work
- Practitioners with experience in the design and
everyday use of groupware systems. They might refer
to the practical side of the topic: "real" tasks, "real"
problems, "real" users, etc.